Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Account information (name, email address, password)
• Profile information (company name, job title, phone number)
• Document content and metadata you upload for signing
• Communication preferences and correspondence with us
• Payment information (processed securely through our payment providers)

We automatically collect:

• Device information (browser type, operating system, device identifiers)
• Usage data (features used, actions taken, timestamps)
• IP address and approximate location
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our e-signature services
• Process transactions and send related notifications
• Send promotional communications (with your consent)
• Respond to your inquiries and provide customer support
• Detect, prevent, and address security issues and fraud
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to improve user experience

3. Data Sharing and Disclosure

We may share your information with:

• Service providers who assist in our operations (hosting, analytics, payment processing)
• Business partners with your explicit consent
• Law enforcement when required by law or to protect our rights
• Other parties in connection with a merger, acquisition, or sale

We never sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Multi-factor authentication options
• Access controls and employee training

5. Your Rights (GDPR/CCPA)

Depending on your location, you may have the right to:

• Access your personal data and receive a copy
• Correct inaccurate or incomplete information
• Delete your personal data ("right to be forgotten")
• Restrict or object to certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Opt-out of the sale of personal information (California residents)

To exercise these rights, contact us at privacy@halosign.net.

6. Cookies

We use cookies and similar technologies for:

• Essential cookies: Required for basic site functionality
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings or our cookie preferences center.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

privacy@halosign.net